Privacy Policy

NutraPAD LTD
Company Registration No.: 15598085
Registered Address: 46 Braithwaite Gardens, Stanmore, HA7 2QH, United Kingdom
Contact: contact@nutrapad.co.uk

1. Introduction

At NutraPAD LTD, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, share, and protect your data when you use our website www.nutrapad.co.uk or interact with us in any capacity.

By using our website, you agree to this Privacy Policy, our Terms of Use, Cookie Policy, and any other referenced documents.

2. What Data We Collect

We collect personal data to help deliver our services, improve user experience, and meet legal obligations. This may include:

Name, email address, phone number, billing and delivery address
Account and order details
Payment details (processed securely by third-party gateways)
Device information (IP address, browser type, OS, cookies)
Website usage data (pages viewed, time spent, clicks)
Social media usernames (if you contact us via platforms)
Any communication or feedback provided
Reviews or ratings on our products
Marketing preferences (if you opt-in)

We may also receive your data from:

Third-party service providers (e.g., analytics, advertising, payment processors)
Partners or platforms with whom you’ve consented to share your data

3. How We Use Your Data

We use your data to:

Process and deliver orders
Respond to your queries or complaints
Improve our website, services, and customer experience
Send service-related communications (e.g., order confirmations, policy updates)
Detect and prevent fraud
Send promotional emails, if you’ve opted in
Provide personalised content or offers (with your consent)

You can manage or withdraw marketing preferences at any time via your account or by contacting us.

4. Data Security

We employ industry-standard safeguards to protect your data:

Secure (HTTPS) browsing
Encrypted passwords and sensitive data
PCI-compliant payment gateways
Firewall-protected servers
Secure Office 365 email handling
Regular security updates and audits

While we strive to protect your data, transmission over the internet is not completely secure. You transmit data at your own risk.

5. How Long We Keep Your Data

We only retain personal data for as long as necessary for the purpose it was collected, or to meet legal, contractual, or audit obligations. For example:

Order records are kept for a minimum statutory period
Marketing data is retained until you unsubscribe
If you subscribe to NutraPAD newsletters or memberships, your data is retained for one year after the last activity

6. Who We Share Your Data With

We only share your data with trusted third-party partners necessary to fulfil our services, such as:

IT support & hosting
Payment gateways
Marketing platforms
Analytics
Delivery and logistics partners
Reviews and customer feedback platforms

All partners are contractually bound to only use your data for the intended service. We do not sell your data to third parties.

7. International Data Transfers

We may transfer your data outside the UK/EEA, for example, to service providers in the US. In such cases, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses, encrypted transfers) in line with UK GDPR regulations.

8. Your Rights

You have the following rights under data protection laws:

Access your personal data
Rectify inaccuracies
Delete your data (“right to be forgotten”)
Restrict or object to data processing
Withdraw consent at any time
Request data portability
Opt-out of direct marketing communications
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at: contact@nutrapad.co.uk

9. Children’s Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from anyone under 18. If we become aware of such data, it will be promptly deleted.

10. Cookies

We use cookies to improve your browsing experience, analyze traffic, and provide personalised content.

By continuing to browse our site, you agree to our use of cookies, as explained in our Cookie Policy. You may adjust your cookie preferences through your browser or contact us for the full cookie list.

11. Third-Party Links

Our website may contain links to third-party websites. These sites operate under their own privacy policies, and we are not responsible for their content or practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page, and significant updates may be communicated to you by email.

Last updated: 16 July 2025

13. Contact Us

For any privacy-related queries or requests, contact us at:
Email: contact@nutrapad.co.uk
Postal Address: 46 Braithwaite Gardens, Stanmore, HA7 2QH, UK